1Q: What's your MOQ?
A: For our carpet tile in stock, there is no MOQ;
B: For our carpet tile out of stock, the MOQ is 500sqm.
2. Q: What's your best price for this carpet tile?
A: We will quote you best price based on your order quantity. So pls advise the order quantity when you make inquiry.
3. Q: What's the delivery time?
A: The delivery time is 10-25 days after receiving your deposit payment.
4. Q: What's your packing?
A: In general, 24pieces (6 sq.meter) in a carton.
But we can also pack the goods as your requirement.
5. Q: How can I order samples?
A: We can provide FREE samples if clients can take care of the expressing freight.
So pls just provide your own expressing account (such as DHL, TNT, UPS, Fedex, etc.) for sample expressing freight collected. If you don’t have any, we’ll advise you to prepaid the money by Paypal, T/T, then we send samples to you. The money can be refunded to you if you can place an order from us then.
6. Q: What about the warranty?
A: We have strict and formal quality control and so we make sure all the goods sent out to customers are in good condition.
Within 15 days when customers receive the goods please tell us and show us the detail proof so we can check and give replacement in the next order.
7. Q: How to pay for the products?
A: It’s kind of you if you can pay by T/T (T/T payment Terms: 30% T/T in advance and 70% T/T within 7 days after receiving the B/L copy). We can also accepet the 100% irrevocable L/C at sight, Paypal payment etc.
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